FREQUENTLY ASKED QUESTIONS

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We have compiled a list of FAQs you can easily read, understand and learn. Don’t see your question here? Call us, we will happily answer any queries you have.

More Frequent Asked Questions


What can I expect after contacting Innovative Pest Management?
You have either call us through our hotline or had requested a call back via our enquiry form. Any missed call will be returned as soon as we can whereas for any enquiry via email or our form, we will return back the call within 2 hours. This include both Saturday and Sunday.
What are the steps taken after our initial contact?
We always will set up a complimentary site visit. This is to ensure that a fair and competitive non obligatory quotation will be given on the spot you.
Why is there a need for a complimentary inspection?
Gone are those days where a service technician comes to a premise to do only spraying. We have evolve to making sure pest identification is important before we proceed to finding the correct solution to eradicating the pest at hand.
What happen after I had sign up for a pest program with Innovative Pest Management?
All new clients are manage by our customer service team. They will be the one who will make arrangement for all the appointment. Each customer service is supported by a team of technicians and a supervisor. So rest assure, you are taken care of.
Do I need to make an appointment every month for my pest control service?
Your account will be handle by your own district Customer Service Personnel. They will be one making the arrangement monthly for your pest service.
What if I have to change my appointment?
You can simply call us to reschedule your appointment and a new date will be given to you
How much is the call back charges and how long is the respond time?
As long as you are on a monthly package with us, we do not charge for any call back. Our respond time is normally 2-4 hours upon the first contact
How often should I schedule pest control treatments?
Our respond time is normally 2-4 hours upon the first contact
How long will it take to get rid of my pest problem?
The time it takes to get rid of a pest problem depends on several factors, including the type of pest, the severity of the infestation, and the treatment method used
Are natural pest control methods effective?
Natural pest control methods can be effective for some types of pests and in some situations, but they may not be as effective as chemical treatments for more severe infestations.
Are the treatment safe since I have young children and pet at home?
Innovative Pest Management uses only eco friendly products for residential home. It is not harmful to your children or pets.
How do I get rid of mosquitoes in my home?
To get rid of mosquitoes in your home, you can use insecticides or set up mosquito traps. It's also important to eliminate any standing water in your home or garden as this is where mosquitoes lay their eggs.
How can I get rid of flies in my home?
There are several ways to get rid of flies in your home, including removing any sources of food and moisture, sealing up cracks and gaps, using fly traps or sprays, and keeping doors and windows closed. You can also try using natural repellents, such as essential oils or herbs, to deter flies.
How do I get rid of ants myself in my home?
There are a few ways you could try, one of it trying to locate the trail to the source/harbourage of the infestation and spraying with off the shelves insecticide and also by sealing any crack and crevices to prevent ants from harbouring. If infestation still persist, it's best to consult with a professional pest control company.
Can ants cause damage to my home?
Some species of ants, such as carpenter ants, can cause damage to wooden structures by tunnelling through them. It's important to identify and eliminate an infestation before it causes significant damage.
How do I get rid of rodents in my home?
To get rid of rodents in your home, you can use traps, lay traps along their potential runways against the wall. If problem still persist engage professional pest control company. It's also important to seal any cracks or openings in your home to prevent rodents from entering.
What should I do if I find a dead rodent in my home?
If you find a dead rodent in your home, you should wear gloves and use a damp towel to pick it up. Then, seal the rodent and towel in a plastic bag and dispose of it in an outdoor trash can.
Ants

The treatment depends on the type of ants that is infesting in your premise. Our treatment methods vary from gel baiting to residual misting and even granular baiting.

The time it takes to get rid of an ant infestation depends on the severity of the infestation and the treatment method used. It may take a few days to several weeks to completely eliminate an infestation.

While minor ant infestations can be handled by homeowners, more severe infestations may require the assistance of a professional pest control company.

Ants form trails as a way to communicate with each other and locate food sources. The trail is made up of pheromones that guide other ants to the food source.

Bed bug

As this is a water based treatment, ensure that all electronic appliances are cover with trash bags. All opened food must be kept in a seal container. Remove all blankets, bed sheet and pillow case. It is best to wash these with hot water of at least 60 degrees celsius. Any unnecessary carton boxes, please have them discarded.

After the treatment, you are require to leave the premise for about 3-4 hours. This will allow the water based mist to settle and rest on the surfaces that was targetted on. After that, you can enter the premise and open all the windows to ventilate the house.

The package requires at least 2 sessions with both sessions being 7-10 days apart. This is to break the egg cycle. Our technician will start the treatment in each room first before finally treating the living room. Before we start the treatment in the living room, we will remind you on any items that you need to bring along during the 3-4 hours waiting period. Once we are done with the living room, you can lock the house and all of us will proceed to leave the premise.

Once the waiting period is over, you can come in to ventilate or air the premise.

Very rarely do you need to throw your bed or mattress. Our expert technician will always try to solve the issue without the need to throw any of the above items away. However, it is advisable to throw away any carton boxes, or potential harbourage items that are not needed in the house.

Cockroach

The treatment depends on the type of cockroach that is infesting in your premise. Our treatment methods vary from gel baiting to residual misting and even granular baiting.

Innovative Pest Management has solved countless cockroach infestation in a restaurant. We offer 100% eradication for our flush down treatment. As long as the housekeeping are maintain, we guarantee that the cockroach infestation will be eradicated.

Innovative Pest Management uses only eco friendly products for residential home. It is not harmful to your children or pets.

Rodent

No, shrews are not rodents. Shrews belong to a separate order of mammals called Soricomorpha, while rodents belong to the order Rodentia. While shrews and rodents share some similarities, such as small size and a diet that includes insects and other small prey, they have several distinct differences in their physical characteristics and biology. Shrews, for example, have pointed snouts, tiny eyes, and a high metabolic rate, while rodents have larger eyes and ears, and continuously growing incisors.

Rats are larger than mice and have a longer tail, while mice are smaller and have a shorter tail. Rats also have thicker bodies and larger heads than mice. Additionally, rats are more likely to live outdoors, while mice are more likely to live indoors..

There are 3 common type of rodent.

House Mouse (Mus musculus): This small, gray or brown rodent is commonly found in homes and buildings throughout Singapore. House mice can cause damage to property and can carry diseases like salmonellosis.
Sewer Rat (Rattus norvegicus): Also known as the Norway rat, this large, brown or gray rodent is commonly found in urban areas of Singapore. Brown rats can cause damage to property and can transmit diseases like leptospirosis.
Roof Rat (Rattus rattus): This smaller, black or brown rat is commonly found in roofs and attics of buildings in Singapore. Roof rats can cause damage to property and can transmit diseases like plague and typhus.

Mosquito

Female mosquitoes bite humans to obtain blood(proteins, iron and amino acids), which they need to lay eggs. Male mosquitoes do not bite humans because they feed on plant nectar.

No, not all mosquitoes carry diseases. However, some species of mosquitoes can transmit diseases like malaria, dengue fever and Zika virus.

Mosquitoes are most active during dawn and dusk, so it's best to avoid being outdoors during these times if you want to avoid mosquito bites.

There is currently no evidence that mosquitoes can transmit COVID-19. The virus spreads primarily through respiratory droplets when an infected person talks, coughs, or sneezes.

Termite

We will either inspect visually for signs of termite infestation like mud trails or possible damages to wooden structures or use Microwave technology to detect termite’s movement beneath the parquet flooring or behind the built-in furniture.

In Singapore, termite infestations occur often, and the majority of homes or building are susceptible to an attack. This is primarily due to Singapore’s humid and damp climate, in addition to the structure and design of the building.

There are 3 common type of termite. For more info, check out this page.

Do not do disturb the trails especially spray anything on it. Leave it to the expert to get rid of it safely.

Booklice

Booklice, also known as psocids, are tiny insects that are commonly found in room walls ,toilets and other areas with high humidity. They are often mistaken for lice, but they do not bite or feed on blood but on fungi build up..

Booklice are not harmful to humans and do not transmit diseases. However, they can be a nuisance if they infest your home.

Signs of a booklice infestation include the presence of tiny insects on walls mainly with high humidity, such as bathrooms or kitchens. You can find more here.

Booklice infestations are often caused by high humidity levels in your home. High humidity in homes lead to fungi/mould build which leads to booklice infestation.

To get rid of booklice, you should reduce the humidity levels in your home. You can use dehumidifiers or air conditioners to help reduce humidity. Vacuuming and cleaning affected areas can also help eliminate booklice.

 

You can prevent booklice infestations by airing the rooms effected on a sunny day and painting with anti fungi paint to prevent fungi build up.

In most cases, booklice infestations can be eliminated by following the above steps. However, if you have a severe infestation or are unsure of how to proceed, it's best to consult with a professional pest control company.

Flies

House flies (Musca domestica) - These are the most common type of flies found in households. They are attracted to garbage, decaying organic matter, and animal feces.
Fruit flies (Drosophila melanogaster) - These small flies are attracted to ripe and overripe fruits and vegetables.
Drain flies (Psychodidae family) - These small flies are often found in moist areas, such as drains or pipes. They are attracted to decaying organic matter and sewage. You can find out more here.

Flies are attracted to a wide range of food sources, including fruits, vegetables, meats, and decaying organic matter.

The lifespan of a fly can vary depending on the species and environmental conditions. Some species may only live for a few days, while others can live for several weeks or even months.

Female flies lay their eggs on or near decaying organic matter, such as animal feces or rotting food. The eggs hatch into larvae, which feed on the organic matter and develop into pupae. The adult fly emerges from the pupa and begins the cycle again.

Flies can carry and spread a variety of diseases, including food poisoning, dysentery, and cholera. They can also contaminate food and surfaces with bacteria and other pathogens.

How do I start my F&B shop
Please find the licensing requirements here. For more info on how we can help you. Please read through our F&B pest page. Download (PDF)
When do I need my SFA pest control contact?
It is important to contact us as soon as you have got your premise settled. We will take the necessary steps to prevent any pest infestation in your new premise. Step 1: Complimentary Inspection During the inspection, we will highlight to you on any opening that you need to be covered to prevent any rodent intrusion, look for potential pest harbourage and we will also explain to you the treatment methods that we will be adopting. Step 2: SFA Pest Contract We will give you a non obligation competitive quotation afterwhich if everything is agreeable, we will be able to hand you the pest contract. Apart from that, we will also give you a template for you to use for your cleaning schedule routine that is needed for SFA submission. Step 3: Treatment before SFA inspection We will conduct a free treatment at least 2 days before your inspection with SFA. Step 4: Pest Control Folder You will receive a pest control folder that consist of our NEA company license, our technicians licenses, all the MSDS of the chemical that we are using.
What do my SFA pest contract consist of?
It is a minimum of once a month pest treatment for the next 12 months. It cover cockroach, rodents and flies treatment. We do not charge for any call back should there be an intrusion.
How is the pest treatment in my F&B outlet?
We are quite systematic in our treatment. For more info, watch the video below. https://youtu.be/ZX4SMq0zwAw
I cannot get rid of my cockroaches?
Cockroach is one of the most common pest that a F&B owner face. It is also easy to be given demerit points, fines or worst still,  suspension. With us around, we can guarantee you the your cockroach is a problem of the past. As long as a decent amount of housekeeping is maintain, we can assure you the cockroach eradication is possible.
Why do I see cockroaches in my office although I don’t have much food around?
The most common cockroaches found in offices are the brown banded cockroach.This cockroaches will feed on variety of materials commonly found in offices, including food crumbs, paper, glue, and even fabrics.And are usually brought in from carton boxes.
Will pest control treatment carried out in our Food Establistment contaminate our food?
Preparation used in food establishment are NEA approved meaning the toxicity level are low and applied safely away from food preparation areas by gelling and placing a monitoring device. Spraying are usually carried out only if necessary.
Are pest control products safe to use in offices?
Products used in office are odourless and most of the preparation used have a low toxicity level and approved by NEA.
Will pest control treatments disrupt my office's operations?
Most pest control treatments can be completed without disrupting the office's operations. However, if the infestation is severe a night treatment will be carried out when everyone is not in the office.
Why it's important to take up a pest control program for a warehouse?
Protecting inventory: Pests such as rodents and insects can cause significant damage to stored inventory, including food products, packaging materials, and other goods. By implementing a pest control program, you can help prevent costly damage to your inventory.
Do i need to take up a monthly contract for pest control for my F&B outlet?
Yes, food and beverage (F&B) establishments in Singapore are required to have a pest control program in place to comply with the National Environment Agency's (NEA) regulations. The NEA recommends that F&B establishments take up a monthly contract for pest control to ensure that the premises are kept free from pests and to prevent pest infestations.
What mode of payment can I use?
Innovative Pest Management has a wide range of payment methods. Our payment methods consist of Paypal, Credit cards, bank transfer or Paynow. You can also do a  SHOPBACK payment methods which allow instalments plan.
When is the billing cycles?
Our account departments will wait for the either the sales agreement or service report before sending out the invoice. So your billing cycles depends on when the pest session is done.
How do I renew my package?
Our customer service personnel will contact you at least 2 months before your package expire.
How do I contact the account department if I need to edit my invoice?
You can call our main hotline at 69090988 where you will be transfer to the person in charge.
Are hardcopy invoice provided?
In our effort to go Green, invoicing will only be in soft copy format (PDF). Only upon request will we be providing physical invoice and mail it through the normal postal service.

What Can You Expect

Why Choose Us


Our Google Reviews

At Innovative Pest Management, we go above and beyond to achieve an excellent Customer Service. We partner to make a safer and healthier Pest Free environment. Helping customers succeed in their business while protecting people from harmful diseases. We will care for your residential homes and commercial businesses.

  • Wani Dd
    I would like to give my compliment to Mr. Yap Chye Koon, explain to him about what our company facing. And during the visit, he makes us understand better. And also told him that we are faced bad service from different company. So told him that we expect a good outcome. And yes, thanks Mr. Yap for really marks your words. I would like to give a compliment to your Technician Muhd Riduan Bin Yacoub. He has done a good job. My director loves the way he did for the cockroach flush out treatment. And all of us a satisfied. So far, we don't see any more crawling creature. We hope for the monthly servicing the technician will be good as Mr. Muhd Riduan.
    Wani Dd
    Business Owner
  • P Liang
    Reached out to Innovative Pest Control for booklice issue and was linked up with Mr Yap. He was very knowledgeable, prompt and helpful - he even managed to squeeze me in his schedule quickly to inspect my house while I was overseas. He even followed up with an update after and responded to all my concerns. He also gave me advice on what I can do to reduce the booklice at home. Very honest and reassuring. I had another pest issue (ants) after where his colleague, Danial came down to assist. He was very nice and polite as well. Did what he needed to do to eliminate the pests and also took into account that I had very young children at home so he was extra careful not to spray/apply gel around the easily accessible areas. Thank you Mr Yap and Danial! You both are really genuine and kind! I would highly recommend engaging them if you are dealing with any pest issue - it's fast and effective! (I tried to control on my own but wasted time and money). Thank you once again!
    P Liang
    Home Owner
  • Oriental Ice Bistro
    We have been engaging their services for the past 7 years. All their staffs are detailed oriented and meticulous in their routine servicing. Premise remain pest free and in good hands. Special mention to our routine service engineer Mohamad Shah Haikal is hardworking, very detailed and professional. Looking forward to many years of cooperation ahead and reasonable pricing.
    Oriental Ice Bistro
    Business Owner
  • Ken A
    I highly recommend Innovative Pest and I have done so to many people who have also now used them and are also happy. When we were doing a renovation a few years ago, some termite activity was seen. So I began to look around for a pest company. Some were slow to respond or didn't reply at all. A "brand name" company responded but their solution was not appropriate and their pricing was ridiculous, would have cost 2 or 3 times the price. Fazly was very prompt in replying, fast in coming down to do an assessment and also recommended the correct treatment, which required drilling into the foundation to inject anti-termite chemicals. (more…)
    Ken A
    Home Owner
  • GinToki Sakata
    Hadi has been very knowledgeable and insightful with what he has shared. Would recommend him as also his service is tiptop!
    GinToki Sakata
    Home Owner
  • Yun Lim
    Adi from Innovative Pest Management was professional, and he was patient and detailed when explaining the pest issues and proposed remedy. He effectively addressed the infestation, prioritised customer satisfaction with prompt responses and transparent communication. Would highly recommend Adi from Innovative Pest to anyone looking for pest control solutions.
    Yun Lim
    Home Owner
  • Candice
    I had a great experience with Yap. He was accommodating and pleasant, very willing to listen and propose reasonable solutions. He had a wealth of knowledge and was willing to share. Would highly recommend to all.
    Candice
    Home Owner

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We love to talk about ”Pest” and share our expertise. Let us know what you have encountered for us to assist you further. From getting your F&B Pest Contract to sharing your home with creepy crawlers. There are no Pest issues assign to us, that is too big or too small.

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